Infra Corporation is excited to announce that the company is to become part of EMC Corporation, the market leader in information infrastructure solutions.

We consider this to be an extremely positive event for all stakeholders, including Infra’s global network of Partners. Operating as an entity within EMC’s Resource Management Software Group (RMSG) will enable Infra to achieve its full global potential and for your organization to benefit from this.

From your perspective it is business as usual for Infra. We are confident that during this transition Infra will maintain our high standard of service. In fact we believe this will provide your business with an opportunity to leverage off Infra’s new association with EMC and the rapid expansion that is expected to result from it.

Partnering with EMC Corporation will enable Infra to deliver existing and future customers a comprehensive, world leading, end-to-end IT Service Management solution. We have been impressed by the leading-edge products that EMC provide in the IT Operations space and this presents an exciting opportunity to provide additional value to our customers through federation with the EMC product suite.

Infra looks forward to continuing to work with you as we move into this exciting new era. Further information regarding this announcement can be found on the Infra web site at www.infra.com.au. I appreciate that you may have a number of questions arising from this announcement. Please contact me at a convenient time to go over anything you’d like to discuss.

Yours sincerely,
Andy Wade
Managing Director
Infra Corporation

Evaluation Based upon Completeness of Vision and Ability to Execute

Sydney 25 September 2007 – IT Service Management software developer Infra Corporation has announced its inclusion in the Gartner Magic Quadrant for IT Service Desk, 2007.1

The Magic Quadrant for IT Service Desk evaluates service desk vendors that support large scale enterprise environments of more than 5,000 employees.  

The Magic Quadrant report states that the IT service desk market has grown by 14% per year for the past two years.

Infra Managing Director, Andy Wade comments, “Infra is delighted to be positioned in the Gartner Magic Quadrant for IT Service Desk, 2007.”

Mr Wade continued to comment, “Infra has established its credentials as an enterprise-class vendor with more than 350 customer and reported revenue growth of 58% for the year ending July 2007. This growth reflects our on-going commitment to providing a best of breed integration platform  and innovating in the areas that matter to our customers such as rapid deployment, ITIL process automation, ease of configuration and customisation - and of course, having customer-oriented licensing policies.”

Independently verified to the highest level of ITIL service support, infraEnterprise Version 8 is a sophisticated web-based application that provides ITIL processes within one application. Underpinned by a Federated CMDB, the product is fully scalable with rich out-of-the-box IT service management functionality that includes advanced online workflow management, web self-service and knowledge management.

1.  Gartner, Inc., "Magic Quadrant for IT Service Desk, 2007" by David M. Coyle, Aug. 23, 2007

About the Magic Quadrant
The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Infra
Infra is the international developer of infraEnterprise, a 100% Web solution that automates IT Service Management processes. infraEnterprise supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality.
Established in 1991, Infra has regional head offices in the UK, North America and Australia and a worldwide network of partners and distributors.

Please visit the following URL/link below to access the full Gartner for the IT Service Desk 2007 report:

http://www.infra.com.au/registration/gartner-report.asp

12 September, 2007: Australian owned web-based Service Management software vendor Infra Corporation have received significant industry recognition from Australian end-user members of the Help Desk Association of Australasia (HDAA) in their recently released 3rd annual 2007 Support Industry Practices Survey.
Conducted between February and May of this year, respondents identified Infra Corporation as the vendor with whom they experienced the highest level of satisfaction with their call logging and support system.

Results of the survey saw Infra listed as the highest placed solution provider in the categories of:

• Overall level of satisfaction with your support system
• Solution provider’s commercial understanding of your business
• Solution provider has good knowledge of products and services
• Solution provider’s level of advice on product development
• Solution provider’s willingness to own issues

Infra’s ranking saw the organisation placed above several competitors service provision including; BMC Software, Computer Associates, Hewlett Packard, FrontRange, Touchpaper and IBM.

Infra Corporation's Managing Director, Andy Wade, responded to the report's findings in the statement “As an Australian vendor we recognise and appreciate the role our Australian client base has played in infraEnterprise's rapid growth and international recognition. Infra’s service delivery ranking in the HDAA Support Industry Practices is great recognition for the team at Infra, and be encouragement to keep driving the level of service and engagement with our customers even higher.”

Infra Corporation is currently offering free access to the full HDAA 2006 Support Industry Practices Survey to all Australian end users at www.infra.com.au 

About Infra Corporation
Infra is the international developer of infraEnterprise, a 100% Web solution that automates IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management). infraEnterprise supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality.
Established in 1991, Infra has regional head offices in the UK, North America and Australia and a worldwide network of partners and distributors.  www.infra.co.uk

Please visit the following URL/link below to access the complete HDAA Support Industry Practices Survey for 2007:

http://www.infra.com.au/news/HDAA_2007_Practices_Survey.pdf

New EMC Smarts connector plugs into growing customer demand for easy CMDB integration with best-of-breed technologies

Sydney, Australia November 2007 - Australian owned IT Service Management software developer, Infra Corporation has announced the latest plug-in network connector for its web–based ITIL application – infraEnterprise. Infra connectors, implemented globally, deliver out-of-the-box integration with best-of-breed network tools providing control and visibility of Configuration Item data right across the IT infrastructure. The new EMC Smarts connector has been designed to cost-effectively simplify the process of delivering end-to-end Service Management for users.

The infraEnterprise EMC Smarts Federated CMDB Connector (EMCSC) enables infraEnterprise customers to leverage their EMC Smarts product investment by integrating EMC Smarts’ discovery and topology mapping, monitoring and root-cause analysis functionality into the infraEnterprise ITIL-certified Configuration, Change, Incident and Problem Management modules. EMC Smarts is designed to automatically discover links between configuration items on the network. These links are imported into infraEnterprise by the EMCSC to maintain an accurate CMDB, and facilitate problem management and root cause analysis.

The InfraEnterprise Federated CMDB intelligently maps and stores data required for Configuration Management, and is able to continuously reference the balance of EMC Smarts data as required. The development of the new connector extends the powerful functionality of the infraEnterprise Federated CMDB to users of EMC Smarts.

According to Infra Managing Director, Andy Wade “Infra is committed to the development of 100 percent web-based software. Our open architecture provides organisations with the flexibility they require to manage today’s increasingly complex IT infrastructures. Infra’s approach means that customers can continue to store data in multiple repositories and use best-of-breed asset discovery tools while having the end-to-end visibility they require to manage business critical services.”
Mr. Wade continued “Our customers are telling us that this is what they need and want, and Infra will continue to enhance its comprehensive range of connectors to anticipate and satisfy the growing demand for fast, easy integration.”

 “The new EMC Smarts connector plugs into growing customer demand for easy CMDB integration with best-of-breed technologies and EMC is delighted to be working with Infra to ensure we meet the needs of our customers,” said Gary Staley, Global Vice President of EMC’s Resource Management Software Group.

The EMC Smarts connector joins the growing list of connectors already available for many popular technologies, such as Microsoft SMS, HP Node Manager, LANDesk Manager, ZenWorks, Cendura Cohesion and Altiris.

Infra also provides directory integration connectors that enable the Infra CMDB to plug into multiple LDAP Directory services on different platforms simultaneously, for example: Microsoft Active Directory; Novell eDirectory; and Sun Java System Directory. This enables the IT department to auto-populate the CMDB with officer and customer information, and simplifies , for example, the process of providing detailed audit trails for financial data protection and compliance.